Return policy
1. Return Eligibility
- You may return thermos cups and ceramic cups within 14 days of delivery.
- Items must be unused, undamaged, and in their original packaging with all tags or labels attached.
- Customized products are non-returnable unless they arrive defective or damaged.
2. Return Process
- Email us at support@marlinappliances.com with your order number and the reason for return.
- Wait for our confirmation email (within 2 business days) with return instructions.
- Ship the item to our address (listed below) and include a tracking number for your package.
3. Return Shipping Costs
- You are responsible for return shipping fees, unless the item is defective or we sent the wrong product.
- Original shipping fees are non-refundable.
4. Refund Processing
- We will inspect the returned item upon receipt.
- Refunds will be issued within 7 business days of approval, credited back to your original payment method.
- Refund timelines may vary depending on your payment provider.
5. Defective or Damaged Items
- Report defective or damaged products within 3 days of delivery.
- Provide clear photos of the item and its packaging for verification.
- We will offer a free replacement or full refund, and cover the return shipping costs in this case.
6. Contact Us
For return-related questions:
- Address: 15 Rue de Gorges, Nantes, Pays-de-la-Loire 86741
- Phone: +33747287360
- Email: support@marlinappliances.com